Is there a delivery fee?
Delivery is worked out at the checkout, if you put in your postcode the system will work it out. Delivery is free for orders over £125 for national delivery and free for local deliveries for orders over £50.
The standard delivery charge for national delivery is £15 for orders below £125, the standard local delivery for orders below £50 is £9.95.
The Ashby Log box has free delivery nationally and locally.
Can I have next day delivery?
Yes, please order before 3pm for next day delivery. Next day delivery is free for orders over £125.
How do I claim a refund if I’m not happy with my logs?
We make every effort to ensure the quality of your logs, but if you are not happy with your purchase then email please contact us on 01280 825778 or email [email protected]
Do you offer trade prices and offer supply to retailers?
Yes, if you are a retailer and wish to place a bulk order for your shop then please call 01280 825778
What logs should I use in an oven or pizza only oven?
Kiln dried logs are preferable because they are really dry, so they burn quickly and cleanly, providing a high level of smokeless heat.
What is the size of your logs?
The average size of the logs is 25cm split logs.
What happens if I missed a delivery?
For local deliveries we often use our own driver, so we can rearrange a delivery. For national deliveries we use courier services, please provide your mobile with your order.
For parcels delivered with DPD you will receive a text and a delivery slot, they will make two attempts to delivery to you and then the parcel will go to a pick up place, then after 7 days it will return to Ashby Logs.
For national pallet and crate deliveries the driver will ring you on your mobile if you miss a delivery and arrange a second attempt.
How can I pay for my logs?
Payment must be made before the logs are delivered. You can order on the website or ring 01280 825 778 and pay with a card.
We are based on the same site as Quest Hardware, you can pay and pick up at the trade counter in Gawcott, Buckingham.
Signal Hill, Lenborough Road, Gawcott, Buckingham, MK18 4BU