Next Day Delivery

For all orders next day delivery is available for purchases made before 3pm.

Orders are processed from 8am -5pm Monday – Friday. Orders placed at the weekends or on bank holidays will be processed on the next working day.

Failed Delivery 

If we delivered to you on the agreed day and there is no one there to accept the delivery, and no permission has been given to leave the pallet unattended, then there will be a re delivery charge of £20.

Bulk/ Pallet orders

We have two methods of delivery for orders.

Local delivery

Orders over £125 have free delivery.

We have a fleet of drivers with a tail lift van and these vehicles deliver to Buckingham.

This delivery service uses our own drivers, they will use a pallet lifter to move the pallet onto your property. Our driver can move the pallet up your drive as long as the ground will allow a pallet lifter to move the pallet. If we can’t gain access to deliver the pallet closer to your house then we would need to deliver at the closet point possible.

Note: Pallet lifters won’t move over gravel or soft surfaces.

National delivery

Orders over £125 have free delivery

Outside of the local delivery area we deliver via courier service. The pallet is removed from the lorry tail lift using a manual pallet lifter and delivered on a curb side delivery. The delivery requires a firm surface to unload onto, gravel or chippings are unsuitable. The delivery depot is contracted for a one man, kerb side delivery only, any movement of the goods on your property is at the drivers’ discretion.

Ashby encourage the courier drivers to help where conditions allow. This might not be possible if the house has a narrow entrance, gravel or soft service access or if the delivery is on a busy road, as drivers may not be able to leave their lorry unattended. Ashby Logs are not liable if the courier service is unable to leave the goods in the customers preferred location.

Note: Empty pallets will not be collected or taken back.

Small item delivery

Parcels will be delivered next day if ordered by 4.30pm. If ordered after this point parcels will be processed the next day. A delivery charge is applied for items less than £125.

Small parcels for the local area would be delivered via our fleet of vans or through a DPD courier service and national deliveries will be made via DPD.

This is a standard delivery service. These orders are processed from 8pm-5pm Monday to Friday, items ordered at weekends or on bank holidays will not be processed until the following working day.

If you have any questions about delivery call 01280 825778 or email [email protected]